User Questions
The ePantry allows the user to place an online request for groceries from Sharing Life. Similar to any online grocery store, you will be able to choose a pickup location, date and time that is most convenient for you and then select the items you wish to order from a list of available inventory. You will receive an email confirmation once you submit your order and another email to remind you when the pickup time is close. At the appropriate time, you will come to the pickup location, provide your confirmation # from the email, and the Pantry staff will load the groceries into your vehicle
Each user will need to fill out a new user form one time to allow an account to be setup. After their account is in place, the user can place their orders as needed up to every other week.
The intent is to provide an easy and convenient way for clients to receive food that best meets their family's needs and preferences.
The ePantry is accessible online at ePantry.sharing.life anytime, anywhere you have internet connectivity.
New users should fill out the online form to request your ePantry account be established. Once approved, you will be assigned a Compassion Card # which will be your ePantry account #.
If you have an emergency food need, please contact Sharing Life directly via email [email protected] or call 972-285-5819. You will not be able to use the ePantry website, but Sharing Life will help you. Find more information about the services Sharing Life offers at sharinglifeoutreach.org.
Sharing Life receives food from many sources including various government programs. Sharing Life must gather limited information from our clients to ensure we stay compliant with their requirements to continue to receive food to share with our community. The Compassion Card process ensure we stay compliant with the regulations we work under.
Sharing Life uses your information to determine the level of services your household is eligible to receive in our program. We never sell any information that we collect. For more details, please see our Privacy Policy.
You may receive food assistance every other week through Sharing Life using either the traditional pantry or the ePantry. You cannot receive assistance through both pantries for the same week or back to back weeks.
Please bring your order confirmation number. It can be found right before the item details of your order in the confirmation email you will receive after submitting your order.
You do not need to bring shopping bags for your groceries. Your order will come in grocery bags and/or boxes.
Please contact Customer Support at [email protected] or call 972-733-6832 for any questions or concerns regarding your order as soon as possible. Sharing Life will work to reschedule the order pickup. If an alternative time cannot be scheduled, we will cancel the order and you are welcome to place a new order for a later date.
You may use the comments section to note additional needs like diapers (include sizes), formula, toiletries, clothing (include sizes and genders), financial needs like mortgage, rental and utility assistance, and more. Sharing Life will do it's best to support these requests based on available inventory at time of order packing, but cannot guarantee fulfillment of these requests. For financial assistance requests, you will receive a call back or email with further direction on how to formally submit your request. You can also visit sharinglifeoutreach.org for more information about additional services.
Tool Questions
In the upper, right hand corner there is a drop down box. Click on the down arrow and choose your preferred language.
Click on the “Lost your password?” link on the login page and you will be able to reset your password.
Go to My Account and choose Dashboard from the left side menu. You account number will be noted here.
Go to My Account and choose Account Details from the left side menu. Here you will be able to modify your personal information as well as reset your password.
Go to the My Account page and choose Orders from the left side menu; here you will find of the details for current and past orders.
Order Questions
No, only the pickup times and locations noted are available for ePantry orders. If the pickup times and/or locations currently offered do not work for you, please visit Sharing Life Outreach’s website at www.sharinglifeoutreach.org to locate the Food Pantry or an onsite feeding program nearest you.
Sharing Life is always evaluating the effectiveness of the ePantry program. If you have a location or pickup time you would like us to evaluate, please mention it in the general comments.
We will email and/or text a reminder. Please contact Customer Support at [email protected] or call 972-733-6832 for any questions or concerns regarding your order.
The shopping list may not always be the same. Available items are based on available inventory. However, Sharing Life will work to provide pantry staples, dairy, frozen meats and fresh produce each week.
We are not able to fulfill specific requests at this time. However, we value your feedback as we look to expand our offerings. Please share your suggestions with us anytime using the comments box at checkout or by contacting Customer Support at [email protected] or call 972-733-6832. Doing so will help improve the Sharing Life experience in the future.
You may use the comments section to note additional needs like diapers (include sizes), formula, toiletries, clothing (include sizes and genders), financial needs like mortgage, rental and utility assistance, and more. Sharing Life will do it's best to support these requests based on available inventory at time of order packing, but cannot guarantee fulfillment of these requests. For financial assistance requests, you will receive a call back or email with further direction on how to formally submit your request. You can also visit sharinglifeoutreach.org for more information about additional services.
You will be able to choose from any available item on the Shop page up to the maximum quantity. Available items are based on available inventory. Maximum quantities are based on household member size. You may select as many or as few items up to the maximum quantity noted.
Go to My Account and choose Orders from menu on left side. Find the previous order you would like to copy and click Order Again. Some items may no longer be available. If you would like to see what new items are available, click on Shop and proceed as usual. Be sure to check you cart before completing checkout to verify what is included in case items are no longer available.
Your order must be submitted three business days (Monday – Friday) before your scheduled pick up, excluding holidays. The system will not allow orders to be placed for dates within 3 days of pickup.
If you are unable to use the ePantry to request food and need food this week, please contact Sharing Life directly via email [email protected] or call 972-285-5819. You will not be able to use the ePantry website, but Sharing Life will help you. Find more information about the services Sharing Life offers at sharinglifeoutreach.org.
After you submit your order, an email confirmation will be sent to the email address you entered at checkout. Please keep it for your records until you pick up your order.
You can also check the order status in the tool. Go to the My Account page and choose Orders from the left side menu; each order placed will be listed with the current status.
If you don't receive an email confirmation within 24 hours of placing your order, please check your junk or spam email folder. If it is not anywhere in your email account, please contact Customer Support at [email protected] or call 972-733-6832.
You can also verify your order by going to the My Account page and choose Orders from the left side menu; here you will find the orders you have placed including status.
Yes, as long as your order is more than 3 days out. To do so, go to the My Account page, select Orders, and click on the edit button for the order you need to modify. Click on Edit, verify the cart items are correct, proceed to checkout, and then click on Modify pickup place, date or time. If you are within the 3 day time window, you will not see an option to edit the order.
If you are within the 3 day window, please contact Customer Support at [email protected] or call 972-733-6832 to discuss the need for changing the order. Sharing Life will do its best to accommodate the request, but if we are not able to modify then we will cancel the order and you are welcome to place a new order for a later date.
You will be able to edit or cancel your order up to 3 days before your scheduled pickup date. To do so, go to the My Account page and choose Orders from the left side menu; here you will see the option to edit or cancel.
This is extremely helpful because we can only fulfill a certain number of orders for each pick up site, so if you are not able to pick up your order, we can offer the spot to another ePantry shopper.
If it is within 3 days of your scheduled pickup date, please contact Customer Support at [email protected] or call 972-733-6832 for any questions or concerns regarding your order as soon as possible.
After you submit your order, a confirmation email will be sent to you. The day and location of your scheduled order pickup will be included.
You can also go to the My Account page and choose Orders from the left side menu; here you will find all of the order details.
After you submit your order, a confirmation email will be sent to you. The order number and other order details will be included.
You can also go to the My Account page and choose Orders from the left side menu; here you will find all of the order details.
Please contact Customer Support at [email protected] or call 972-733-6832 for any questions or concerns regarding your order as soon as possible. Sharing Life will work to reschedule the order pickup. If an alternative time cannot be scheduled, we will cancel the order and you are welcome to place a new order for a later date.
This is extremely helpful because we can only fulfill a certain number of orders for each pick up site, so if you are not able to pick up your order, we can offer the spot to another ePantry shopper.
General
Please email Customer Support at [email protected] or call 972-733-6832.